Student Support Services
Internal Support services
We are committed to ensuring that you get all the support you need to be successful in your studies. You may not have studied for a while and or you might need help with study skills. You may also need assistance with skills such as reading, writing and maths.
The enrolment form you complete will help us to identify any support you need and depending on the course you are enrolling in, you may also be required to complete a test that assesses your language, literacy and numeracy skills. Based on the information you provide in your enrolment and/or the results of your language, literacy and numeracy test, we will contact you to discuss your support needs.
Your support needs can also be discussed during the induction to your course.
Services that we can offer to you include:
One to one support from our trainers/assessors including providing you with their phone and email contact details
Referral to relevant external services.
Specialist support services for students with a disability.
Contact us at 03 9482 1933 to discuss your support needs.
External Support Services
For students requiring additional support with their studies, work or life, RTO Melbourne provides the following referrals to community organisations who may be able to assist you. Please note that some of these services may attract a fee which is payable by you.
Reading and Writing Hotline
Telephone: 1300 655 506 Website: http://www.literacyline.edu.au/index.html
For the price of a local call anywhere in Australia, the Hotline can provide you with advice and a referral to one of 1200 providers of courses in adult literacy and numeracy.
Telephone: 131021Website: www.centrelink.gov.au
If you are completing a full time course you may be eligible for benefits through Centrelink.
The Victorian Equal Opportunity & Human Rights Commission
Telephone: (03) 9281 7100 Website: http://www.equalopportunitycommission.vic.gov.au/home.asp
The Commission can resolve individual complaints about discrimination, sexual harassment and racial and religious vilification by offering a conciliation process that is confidential, impartial, free, and simple.
Legal Aid Victoria
Telephone: 1800 677 402 Website: http://www.legalaid.vic.gov.au
Victoria Legal Aid helps people with their legal problems and focuses on helping and protecting the rights of socially and economically disadvantaged Victorians. It can provide assistance in the areas criminal law, family law and some civil law matters. Legal representation is subject to policy guidelines and means tests in most cases. They have lawyers in offices in most major metropolitan and country regions.
Disability Rights Victoria
Telephone: 1800 462 480
Disability Rights Victoria is an advocacy organisation directed by people with a disability. They work with and on behalf of adults with a disability. They provide individual advocacy, information and support to people with a disability via our network of advocates located across Victoria. This support may include making representation on behalf of individuals with a disability, helping individuals to advocate for themselves or helping others to advocate for them.
Telephone: 13 11 14
Anyone can call Lifeline. The 13 11 14 service offers a counselling service that respectseveryone’s right to be heard, understood and cared for. They also provide informationabout other support services that are available in communities around Australia. If youfeel that you might need telephone counselling, you can call about anything that might be troubling you.
Fair Work Australia
Telephone: 1300 799 675 Website: www.fwa.gov.au/index.cfm
Fair Work Australia is the national workplace relations tribunal. It is an independent body with power to carry out a range of functions relating to minimum wages, employment conditions, termination of employment and other workplace matters.
Reach Out is a web-based service that inspires young people to help themselves through tough times, and find ways to boost their own mental health and wellbeing. Their aim is to improve young people’s mental health and wellbeing by building skills and providing information, support and referrals in ways they know work for young people.